Ms. Rachel Foo, business advisor from SME Centre@Northwest, was unbelievably helpful when I needed grant-related information for my company. At the beginning, I was overwhelmed with the information available and with little time on my hands, I reached out to SME centre for assistance and despite the lockdown due to Covid Virus, communication was a breeze through zoom meetings and phone calls.

Rachel possesses a great attitude and was always polite plus her engaging personal style enabled us to interact effectively. Whenever I have any additional queries, I feel no hesitation in contacting her. I recall during the first phone call with Rachel, she introduced herself and made it known that she had just recently joined the company and has a mentor to guide her. During the conversation, she carefully took down notes and repeatedly checked if I had more questions. Her honesty and diligence made a great impression on me.

On top of that, Rachel will periodically check on my application progress and kindly offer her assistance if I encounter any problems. With Rachel’s assistance, I was able to apply and submit grant applications successfully. With such work ethics and positive attitude, I can say that Rachel distinguishes herself from others I have encountered in the service sector.

Ms. Hazel Tan
Manager,
Beauty Wood Material And Hardware Pte Ltd