Excel Hardware: Brick-and-mortar business reaps benefits of taking products online

“We faced issues like delayed payments, a lag in inventories checks and low customer satisfaction level,” said marketing director Kaden Choa, whose father set up the business in 1998.

Overcoming obstacles

Determined to resolve their operational issues, Excel Hardware approached the SME Centre@NorthWest for advice. Supported by Enterprise Singapore, the network of 12 SME Centres islandwide offers advisory services to help businesses start, transform and grow.

“We were also hoping to understand the type of funding support available for developing an online platform,” added Kaden, as the company was looking to set up an e-commerce site.

After a comprehensive assessment, the Centre’s business advisor identified how the company could enhance its business processes and improve productivity, with the support from the Capability Development Grant (CDG).

CDG defrays up to 70% of costs in areas such as improving financial management capabilities, product development and technology adoption.

Mr Kaden Choa, Marketing Director of Excel Hardware

Revitalising Bangkit

Located in the heartlands of Bukit Panjang, Bangkit is a bustling neighbourhood and home to residents from all walks of life, from first-time homebuyers and young professionals to retirees.

At the heart of this estate is the Bangkit Neighbourhood Centre and surrounding market street, which has over 60 stores and services operating across five retail blocks since 1989.

Despite the wear and tear the area has endured over the years, it remains the primary destination for residents to purchase their daily necessities and mingle with one another.

In 2014, 19 blocks along Bukit Panjang Ring Road and Bangkit Road were selected under the Ministry of National Development's Neighbourhood Renewal Programme (NRP) for revitalisation. 

The objective of the revitalisation is to transfrom this epicentre and market street into a vibrant art and shopping area. It aims to inject new life into the place, and turn in into a pleasant space for leisure and community bonding.

Besides enhancing the look of the area, structural improvements such as installing anti-slip tiles and a ventilated canopy, have been made to enhance residents' shopping experiences and provide barrier-free access for the elderly and disabled.

Tech Turnaround

Technology Lightens the workload for SMEs.

It is good that the government provides subsidised rates to help SMEs get on board the tech trend, and that that SME Centre can guide business owners through the grant- application and claims-submission process.

Mr Mel Ng, co-founder of P2E

‘Reproduced with permission from South West CDC publication BRIDGE July/Aug 2017 issue.’

Rebooting the Business

Rebooting the Business 

With a push in the right direction from SME Centre@SouthWest, small and medium enterprise(SME) owner Mr Fu Wanxin successfully upgraded his business.

Mr Fu Wanxin,Owner of G-Power Computer Services

‘Reproduced with permission from South West CDC publication BRIDGE Nov/Dec 2016 issue.’




SPRING news feature on Bangkit group-based upgrading project

Group-based solutions for business success
Making space for productivity

Mr Tan Jue Tong, Owner
Owner of Mong Lee Mini-Mart


武吉班让万吉邻里中心 在邻区更新计划下 打造全新艺术街

Channel 8 feature on Bangkit “group-based upgrading project”

A Case Study on Excel Hardware Pte Ltd

Having worked with SME Centre’s officers since he first joined the company seven years ago, he shared that the most valuable take-away from this partnership is the close relationship he has forged with the officers.

Naming Mr Raymond Wong as someone he has worked with closely, he said, “There is this relationship of understanding where he knows my business needs.

For example, when my business was expanding, he recommended certain assistance plans. He also introduced the ICV voucher to me, something that will not cost a bomb, yet will increase the rate of productivity for my business. Even now, he regularly introduces programmes or schemes he thinks will be helpful to my company.”

Mr. Kaden Choa, Marketing Director of Excel Hardware Pte Ltd

Gaining a Head Start

SME Centre@NorthWest helped first-time entrepreneur Daphne Hedley get her business onto the fast track. She shared her journey with Cohesion.

“Responsive and helpful, the SME Centre@NorthWest business advisors really put in their efforts to create a meaningful experience.” 

Ms. Daphne Hedley, Director of Mekhala Pte Ltd

SMALL BUSINESSES get help from SME Centre@SouthWest

He is very grateful to the SME Centre@SouthWest, which he calls his “knowledge book”, and refers to it “whenever we need to know more about government support schemes for SMEs”.

Bok Sing Hardware Paints Pte Ltd's revenue go up by about 20 per cent since consulting the SME Centre@SouthWest.

Mr. Sanki Ng, Owner of Bok Sing Hardware Paints Pte Ltd



Transforming a business that preserves heritage delicacies

“The first programme we have embarked on was the IMPACT assessment. It is very useful as the assessment helped us to think through the business situation and the challenges we need to tackle. Cooking Art has been growing in tandem with Singapore’s economy. In line with Singapore’s aim to boost productivity and maximize the space and resources, we have also started on 5S and 7W. The knowledge and experiences shared by the consultant from SME Centre@SMF has helped to accelerate our progress in the project we have embarked on. Our team Cooking Art has also become more aware of productivity issues after the professional advice given by the consultants,”

Ms. Claire Ariela Shen, Director of Cooking Art Industries Pte Ltd

SME Centre@SouthWest Celebrates the First Anniversary

SME Centre@SouthWest celebrated first anniversary on 5 June 2014. Mayor Low Yen Ling graced the joyous occasion together with representatives from Singapore Manufacturing Federation (SMF) and SPRING Singapore.

Aspire To be the Preferred Mechanical Power Transmission Specialist

“We embarked on productvity toolkit such as 5S and kaizen. Mr. Winston Kum from the SME Centre has readily offered great assistance. Within six months, we see major changes in the assembly areas. Labeling the products and keeping a neat and
tidy area aids in enhancing productivity at work,”

Mr. Nelson Lim, Chief Executive of TranZplus Engineering (S) Pte Ltd

Relook at the Business Model for Greater Productivity

“In the process, we are able to prioritize gaps identified and develop actionable roadmap to improve our business management capabilities. They are very useful as they help us to identify key performance indicators and productivity levers so as to ensure that our business model is viable and healthy in the long run,”

Ms. Nicole Goh, De Cheng Xin Xing Trading Pte Ltd

Getting Ahead With Continuous Productivity Improvements

“Despite the current manpower crunch, we still have employees joining us as cleaners due to positive word of mouth from our current employees. This demonstrates the importance of staff engagement. We are glad that we found out through the scorecard prepared by our business advisor,”

Mr. Simon Swee, Managing Director of Sun City Maintenance Pte. Ltd.

Welcome to Kleen-Pak’s World of Wipes

"Previously we had limited capacity because of the semi-automated line. With the new line, we have been able to increase capacity by about 40% on average. We are also able to carry out multi-functions which is translate into a reduction of set-up time of close to 60% on average"

Mr. Tan Hock Khim, Managing Director of Kleen-Pak Products Pte. Ltd.

All contents © copyright 2014 SME Centre @ SMF All rights reserved.